If you have feedback for TechNet Support, the user setup the account as IMAP on all three devices, it doesn't seem to be related to the ISP side since there is no such issue on the other two devices - it is only with the Outlook 2013 client. Check that all of the details are correct and then click Next. Select the email account and click Repair in the window that appears. Now, navigate to Account Settings > Account Settings. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. First, go to the File menu in your MS Outlook Emails Application. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office Let's try with the tool Scanpst.exe to scan and repair the possible errors in the user's data file(.ost):Ĭonfiguration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams.
Outlook stores the account information in the data file and if it'sĬorrupted, you may meet issues like emails not received. Google Workspace syncs my Inbox, Outbox, Sent Items Calendar and Contacts with Outlook 2019 (MS 365) but not all of my other subfolders. As you already did, I suspect the Outlook data file may have been corrupted. I would suggest the user make sure all folders have been subscribed, which is usually the cause of such issues. So, a duplicate copy is generated by Outlook that is (This computer only) which is unable to sync with the mail server. If the user setup the account as IMAP on all three devices, it doesn't seem to be related to the ISP side since there is no such issue on the other two devices - it is only with the Outlook 2013 client. Usually, Outlook IMAP (This computer only) issue occurs when Outlook is not able to find the folders such as Sent Items, Deleted Items etc.
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